Support
Help when you need it.
One address reaches the people who build and run SA-ArchPro. Start with the quick answers, or write to us directly.
Get help
Three ways in.
Contact us
Write to support@mail.sa-archpro.com — account, billing, technical or anything else. A person reads every message.
User Guide
The full guide lives inside the portal: sign in and open Help. It covers every module, from work stages to invoicing.
Quick answers
Common questions about trials, pricing, fees and your data are answered on the FAQ page.
Specific situations
Come prepared, get helped faster.
Account & sign-in
Password reset is self-serve from the login screen. Locked out, or stuck on 2-step verification? Email us from the address on your account.
Billing questions
Plan, invoice and payment queries — include your practice name so we can find you.
Report a problem
Tell us the page, what you did, and what happened — a screenshot helps. Please never include a client’s personal information in the email.
Security disclosures
Found a vulnerability? We welcome responsible disclosure — mark the subject Security and it goes to the front of the queue.